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Pick a company with which you are familiar that provides a product and a service. Examples include retail, insurance, banking, auto repair, auto dealerships, construction, higher education, and telecommunications.


Prepare a case study in which you outline the history of technological innovations that have influenced the company. Consider the following questions:


  • What technologies have affected the company?
  • How has technology changed the company’s product line?
  • From the end user’s perspective, how has service been changed by technology?
  • Does the company lead the industry or follow industry trends?

What emerging technologies is the company currently looking at implementing?

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