negative message

Think of a time when you had to write a negative letter, or when you received one.
(But not a letter having legal implications, such as terminating employment or threatening disciplinary action. Such a letter should not be discussed in this open forum.)

What made the letter effective? What lessened its effectiveness? To what extent did it achieve the goal of conveying unpleasant news, while maintaining the recipient’s goodwill? Be sure to mention, and prioritize, all of the factors relevant to your analysis.

As before, you should support your analysis using the module sources, identifying each source with an in-text citation. There’s no need to place the full reference at the bottom of your posting, if the reference appears in the module–otherwise, it’s required.

Your analysis should be complete, concise, and logical. You should use standard English; avoid slang, jargon, and Webspeak.