discussion 3035

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Provide a short example from a recent social media post (no older than one week), that contains customer comments relative to an electronic product of your choice.


a. Contents of the post and your description of the post (product review, complaint, etc.)

b. Customer’s apparent emotional state (happy, angry, etc.)

c. Three issues with the reliability of the information expressed in the post and three examples from the perspective of text analysis management of how to mitigate the risk of poor reliability through search, management, and understanding.

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